Job Title System Support Helpdesk
Location Southfield, MI
Business Travel Possible weekly or bi-weekly visit to the facility in Battle Creek
Contract Type :Term 1+ year(s)
Job Description
- Support the sophisticated project management system at customer's facility
- Understand functionalities of the system in detail to support end users
- Analyze the end user's requirement with a business analyst
- Support user profile and project setup in the system based on user requirement
- Troubleshoot any issue end users report
- Work with the system vendor for further troubleshooting investigation if necessary
- Report the management activities and issues
Qualifications Required
- AA or AS degree minimum required
- Proficient for using MS Office: Word, Excel, and PowerPoint
- Excellent communication skills
- Troubleshooting skills to find root cause of user troubles
- Ability and personality to get good customer satisfaction
- Ability to utilize the system in effective way by analyzing user's business flow
- Must be a native English speaker or very close to it
Optional
- Business analyst skills and knowledge
- Server system administration knowledge
- Network administration knowledge
- Programming knowledge
Regards,
Rajesh
248-809-5931
-- Location Southfield, MI
Business Travel Possible weekly or bi-weekly visit to the facility in Battle Creek
Contract Type :Term 1+ year(s)
Job Description
- Support the sophisticated project management system at customer's facility
- Understand functionalities of the system in detail to support end users
- Analyze the end user's requirement with a business analyst
- Support user profile and project setup in the system based on user requirement
- Troubleshoot any issue end users report
- Work with the system vendor for further troubleshooting investigation if necessary
- Report the management activities and issues
Qualifications Required
- AA or AS degree minimum required
- Proficient for using MS Office: Word, Excel, and PowerPoint
- Excellent communication skills
- Troubleshooting skills to find root cause of user troubles
- Ability and personality to get good customer satisfaction
- Ability to utilize the system in effective way by analyzing user's business flow
- Must be a native English speaker or very close to it
Optional
- Business analyst skills and knowledge
- Server system administration knowledge
- Network administration knowledge
- Programming knowledge
Regards,
Rajesh
248-809-5931
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