[10746MSCRMCV] Immediate Hire:Business Analyst // MD // 6+ Months

 
Job Tittle :Senior Business Analyst
Location : Owings Mills, MD
Duration : 6 months
 
Job Description: 
Mainly supports issue resolution for cases spanning multiple complex Enrollment and Billing processes.
Where gaps or issues are discovered in current processes, conducts thorough root cause analysis to target solutions that will resolve complex business/technical issues.
When new functionality is in consideration:
Serves as a liaison between the internal business community, various project teams and technical teams in order to aid the development of technical solutions which meet end user needs.
Gathers and documents both As-Is and To-Be flows (some spanning multiple functional areas) to identify gaps and redundancies in order to evaluate and define new business solutions.
 Supports the design and review of test cases.
Identifies where new SOPs and training are necessary and acts as a key resource and liaison with Training dept.
Experience in production support. Role is primarily supporting enrollment issue resolution.
Excellent critical thinking skills.
Excellent communication, facilitation and leadership skills. Must have written (technical) and verbal communication skills. Needs to be able to lead discussions with all levels of stakeholders and drive to consensus.

Needs to be able to liaise well between business SMEs, leadership, project, technical and training teams and work well with different personalities and work styles and in an independent fashion.
Ability to highlight and identify areas of inefficiency, redundancy and gaps in processes.
Ability to elicit and analyze requirements into a complete, coherent and organized document, then build consensus to validate and finalize the requirements in the business requirements document.
Ability to document complex business processes using appropriate modeling techniques (workflow, business process, use case, activity diagram, etc.).
ACA/Healthcare Exchange experience preferred.
Knowledge and background of related technologies and tools (FACETS and/or Pega) preferred.
Solid business understanding of Enrollment and/or Billing functions (including enrollment and billing reconciliation and automated enrollment), preferably in the Consumer/Individual market segment preferred.
Share point user experience preferred.
Process Improvement experience preferred.
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In case I am not available or for any escalations, you can reach my manager Sravani Anika @ 203-652-1444 ext 206/ Sravani.anika@panzersolutions.com
 

Thanks and Best Regards,

Anu Annie | Technical Recruiter
anu.annie@Panzersolutions.com
203-652-1444 Ext: 174

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