Position : Incident Lead with .Net and Production support background
Client :Zenser
Location:Atlanta,GA
Job description
Incident Lead - .Net and Production Support experience
Microsoft .NET Developer with 6 to 9 years experience working as part of a team developing &
supporting .NET applications with the following responsibilities and skills.
• At least 6-9 years of solid Microsoft ASP.NET with SQL Server development & support
experience
• Application Maintenance & Support, Exposure on Production support, adherence to SLAs, Day
time and night time on call support (fix on failure), Project development using SDLC cycle.
• Work on various priority level tickets/incidents as part of Application Maintenance.
• Coordination with Offshore on various priority level tickets/incidents as part of Application
Maintenance
• Experience in Problem management. Drive the efficiency and effectiveness of the Problem
Management process, Ensure knowledge base for the production issues are up to date,
Monitoring the effectiveness of Problem Management and making recommendations for
improvement. Monitor, Investigate, diagnose, Resolve problem within defined SLAs, Involve in
Major Incidents, Perform escalation if needed, Perform the root cause analysis and Produce
management reports
• Analyze current tickets in the system and identify problems based on discussion with different
support teams. Defining the prioritization matrix for problem classification and performing
problem prioritization. Co-ordination with other teams on how the problem should be analyzed,
triaged, action plan for resolution and follow-ups. Ensuring RCA report is prepared and
communicated. Communicating workarounds and known error and Update Known error
database as part of knowledge base. Generating reports for problem management.
• Ability to work independently, able to understand requirement. Ability to plan and prioritize work
• Effective oral and written communication skills
*Project Description (Mandatory)
The .NET developer, who can maintain and support the Microsoft .NET based application for property
and home-lender placed insurance. Developer should be able to do Problem Management.
*Work experience & skills (Mandatory)
Essential Skills
(including minimum years of
experience required for each skill)
Microsoft .Net Framework 1.0 to 4.5,
C#, ASP.NET, WCF, MVC, JavaScript /
jQuery, SQL Server 2008
Excellent Communication, Good in
analytical / leadership, onsite-offshore
model experience.
Desirable Skills
Silver Light, TFS 2012, Visual Age
Smalltalk, Dynatrace, Octopus
Ability to plan, monitor and organize work
for self and team
--
Thanks & Regards
Sanjeev Thakur
Technical recruiter
You received this message because you are subscribed to the Google Groups "CVMSCRM" group.
To unsubscribe from this group and stop receiving emails from it, send an email to cvmscrm+unsubscribe@googlegroups.com.
To post to this group, send email to cvmscrm@googlegroups.com.
Visit this group at http://groups.google.com/group/cvmscrm.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment