Thursday 23 April 2015

[11670MSCRMCV] Network Architect(Telecom Software UCCE Engineer) - Middletown, NJ

Hi,

Hope you are doing good.


Share your resumes to prakash@hclglobal.com

 

Role : Network Architect(Telecom Software UCCE Engineer)

Location: Middletown, NJ

Duration : 8 months+

 

JD:

 

AT&T UCCE 10.5 Expert

The candidate should be UCCE 10.5 expert on the Contact Center. He would be responsible for technical troubleshooting of complex solutions, system designs, organizing and driving cross-functional teams in the execution of solutions for select, strategic customer opportunities.

Role requires a blend of technical prowess, project management, situation management, and communication skills. Requires ability to troubleshoot and resolve complex and mission critical system problems with the top priority of making the customer whole.

·                 Skills Preferred:
Working knowledge of Cisco Unified Communication product sets including the design and deployment of Cisco Contact Center solutions networks.

·                 Emphasis is on Contact Center Experience with UCCE 10.5

·                 Exposure to other contact center products like Avaya is a plus

·                 Knowledge of and sustained expertise with relevant Contact Center technologies (examples include: ACD, CTI, Outbound/Predictive Dialing).

·                 Cisco Certifications CCNA, CCVP or CCIE Voice is beneficial but not required.

·                 Domain knowledge: 1) IP Telephony 2) Contact Center and Telecom experience

·                 Work closely with cross-functional project teams, Cisco sales Account Teams, Technical Services, professional service teams (delivery teams) to help identify, clarify and resolve critical issues encountered on customer opportunities.

·                 Has the ability to proactively anticipate and resolve project issues.

Location: Flexible for any location in US and Middletown will be an added advantage

 

 

Regards,

 

OmPrakash M.
HCL Global Systems Inc,.
24543 Indoplex Circle, Suite 220, Farmington Hills. MI 48335

Board : 248-473-0720 EXT : 180
Email :
prakash@hclglobal.com

Skype: Prakash.Doozy

LinkedIn: www.linkedin.com/in/omprakashdoozy        

www.hclglobal.com

 

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