Hello,
Please send the resumes to manoj@dsiginc.com
Role: Kronos Team Supervisor Senior Business
Location: Columbus, OH
Contract Length: This is a very long term need with no expected end date.
Interview Process: 1st round Skype 2nd round in person - If local just 1 in person interview
Will close to submissions on: 1/23/17 at 3:00 PM
Managers Notes- This is a very high level executive role. The qualified candidate will have both technical and functional skills, superior communication skills (communication is critical), experience managing a Kronos team
This resource MUST be on sight 5 days a week. Please only submit candidates that are local or are willing to relocate to Columbus. The Manager has requested that resources that would prefer to fly in and out for work not be submitted.
REFERENCES ARE REQUIRED WITH THIS ROLE. PLEASE INCLUDE PHONE NUMBER AND EMAIL FOR 3 PROFESSIONAL REFERENCES AT THE BOTTOM OF THE RESUME
Senior Business SME1 - OAKS Kronos Team Supervisor
Relevant Experience
Mandatory: In a supervisory role:
- Supervision of a Kronos system production support team in the last 3 years.
- 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
- 5+ years of experience must have been in the calendar years 2008 to present.
- Experience with large workforce use of Kronos (i.e. over 10,000 employees)
- Experience supporting Kronos for union/bargaining unit workforce
- This position requires this contractor to work on-site five (5) business days a week
Preferred:
Hands on experience with the following:
- WFC Configuration and alignment with Organization Pay Rules
- WFC Mobile Application Support
- Time Clock Management/Management of Time Cards
· Intouch
· Series 4000
· Other time capture devices
- Integration to PeopleSoft Application
· BizTalk
· Workforce Integration Manager
- WFC Architecture and Technology support including SQL Server database support
- Public Sector experience
- Application management/outsourcing experience
- Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
- Excellent verbal and written communication skills
- Ability to interface and resolve issues across all levels of an organization
- Writing WFC reports
Preferred Education and Training
- 4 year college degree
- Training in Employee Supervision/Management and/or Program Management
- Project Management Professional (PMP) certification
- Kronos WFC training courses (please list)
Work Breakdown
- 50%: Team Management
- 30%: Kronos support as described in this document
- 20%: Interaction with customers (agency business owners) and Kronos timekeeper license users
Role Description
- Manage a small team of Kronos support personnel that provide technical and functional support of the State of Ohio's Kronos Application for approximately 20,000 Users (Note, the number of Kronos users should double in the foreseeable future)
- Ensure Quality Assurance and consistency over the work product
- Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
- Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
- Consult on application aspects of break/fix approaches and planned enhancements
- Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
- Work to understand customer issues and communicate these issues to various stakeholders
- Maintain the Kronos Workforce Central Operation Processes
- Proactively identify and implement service improvements in operational delivery processes
- Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
- Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
- Document results of analysis in Event / Incident Management database
- Help drive Kronos Workforce Central performance improvements
- Assist in validating Kronos Workforce Central contract performance
- Customize Kronos software to meet the State's needs
- Program SQL based queries and views to develop interfaces and customized reports
- Provide program specific training and follow-up support for new agencies
- Develop documentation for the configuration of the software based on discovery and union contracts
- Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software
Manoj Kumar
Data Systems Integration Group Inc,
485 Metro Place South, Suite 101
Dublin, OH 43017
Email : manoj@dsiginc.com,
Direct: 614-408-8651, and 614-344-4600 x 111
Fax : 1866.421.8583
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