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Job Title Business Solution Analyst (Learning Management)
Experience Level 7+ Years
Location Palo Alto, CA
Start Date Immediate
Duration 36 months
Job Description
The Business Solution Analyst (Learning Management) is responsible for defining, identifying, implementing optimization and automation capabilities in the domain of Learning Management solution for Client . The Business Solution Analyst (LMS) along with other team members owns and manages the overall definition of the end-to-end business processes for Learning Management Solution within Client . This role manages the overall system solution architecture and roadmap across all business functional groups such as field enablement, customers' / partners' education specific to learning management processes, capabilities and solutions at Client . This role is also responsible for defining, designing, delivering and managing learning management system automation changes and implementation projects to deliver the defined roadmap.
Responsibilities will also include leveraging best practices experience in learning management processes and solutions to implement Client business programs and cross-functional projects.
Essential Functions (Tasks and Responsibilities):
· Works with management and business teams to help identify significant process opportunities and present ROI
· Drives major process re-engineering and improvement efforts by:
ü Leading business owners to define process future state and ROI
ü Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes
ü Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve "to be" process.
ü Work with Business Systems and IT teams as needed on functional specs and test scripts
ü Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering
· Perform detailed analysis of business and technical processes and requirements
· Data and processes analysis, swim-lane/process diagramming
· Conducting business process design workshops
· Develop and define business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases
· Interacting with business owners and IT Teams to ensure the system solutions meet the functional requirements
· Implement cause/effect analysis methodologies and metrics on business process improvements
· Perform technical evaluations, solution and design approaches to business solution needs for the Learning Management Solutions
· Lead the technical solution design and implementation of projects and create solutions to meet business challenges and resolve system / process issues
· Write, review and approve technical approach and design documentation
· Oversee technical implementation for a large project or multiple smaller system enhancements
· Review, recommend and implement third party tools and technologies as appropriate to deliver automation solutions
· Participate and contribute to implement best practices, development standards for the implementation at Client
· Work with the IT technical development team members to implement solutions to integrate Learning Management solution to IT systems internal to Client
· Collaborate with business customers, business process architect and IT technical team to drive solution architecture, scalability, optimization and automation for the WW Field Operations team
Qualifications & Experience:
· Experience in designing, developing and implementing automation solution to deliver business value and realization of education business strategies across different lines of business
· 8+ years of experience leading an LMS implementation – preferably SABA, Plateau or another SCORM AICC compliant Learning Management System for a complex, global corporation.
· Demonstrated track record of successful global LMS implementation of a SCORM or AICC compliant LMS tool that serves direct customers, channel partners as well as internal employees
· Understanding and hands on experience with the implementing solutions for:
o Learning Management: LCMS Content Management, Learning Commerce, Development planning, Session and resource management, Evaluation/Assessments, Skills and competency management, Content/course delivery and tracking, Certification management, Blended learning, Registration and training history, Curriculum management, Learning paths, Localization/ Internationalization
o Performance Management: Goals & Objectives, Performance Reviews, Succession Management, Workforce Planning, Impressions, Compensation
o Collaboration: Enterprise Business Networking, Web Conferencing
o Talent Management: Leadership Development, Extended People Chain, Pay-for-Performance, Workforce Planning and Development
· Strong experience with technologies supporting SaaS applications
· Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver learning management capabilities
· Experience evaluating, selecting, implementing, and integrating technology tools to meet business objectives and deliver business value
· Must be a self-starter, motivated individual who works well under pressure
· Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
· Ability to drive collaboration with functional and technical teams to achieve effective solutions. Partner with multiple cross-departmental LMS stakeholders and experience with managing conflicting priorities based on business needs.
· Effective communication skills with all levels of management
· Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.
Note: We can sponsor any work visas (H1B, L1, H1B1, E3, Green Card (GC) if required, for qualified candidates.
Regards
Madhan
Technical Recruiter
Crescens Inc. ( an IBS group of companies )
255 Old New Brunswick Road Suite N230-A, Piscataway, NJ 08854
Ph: 732 305 2858 Extn- 453.| Fax: 732 305 2861
amadhan@crescensinc.com | www.crescensinc.com | www.ibs-consulting.net
Gtalk & YIm : madhan.usrecruitment | E- Verify Employer LInkedin
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