[4178MSCRMCV] job description for Sr. Remedy Administrator

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Sr. Remedy Administrator

Location: Austin, TX

Availability: ASAP

Duration: One Year.

 

Sr. Remedy Administrator / Consultant

 

Seeking an experienced Sr. Remedy Administrator. The qualified candidate will be responsible for Remedy System Administration including the configuration and maintenance of Production, QA and Development Remedy ITSM 7.5 environments.  Provides advisory/consultative expertise for the major ITSM components to ensure consistent and pragmatic usage, integration, and customization in accordance with best practice.

Provide Remedy Administration support for service request, incident, problem, and change tickets, which includes research, resolution and communication

Must Have

•                    Recent (5-7 years) experience with Remedy Administration – both AR System Administration (7.x) and ITSM Application (7.5) Administration

•                    Solid understanding of the ITSM 7.5 modules (IM, CM, PM, AM, SLM) and Atrium CMDB 2.x

•                    Must have built Remedy applications using Remedy Objects.

•                    Experience managing Remedy in a Server Group environment

•                    Solid knowledge of ITIL

•                    Solid knowledge of Remedy Notification Engine

•                    Solid knowledge of Remedy Action Request System (ARS) data model

•                    Solid knowledge of Remedy ITSM 7.5 workflow and screen / object navigation

•                    Solid knowledge of Support Group administration – including, but not limited to, member and associate member nuances, functional roles, impacts on ticket assignment, notification (email, paging), on-call management, and People Profile interaction.

•                    Solid knowledge of Permission Groups and their impact on ITSM Application functionality

•                    Solid knowledge of Operational Categories, Product Categories, Resolution Categories, and Assignment configuration, including interaction with Support Group and ITSM Applications (Incident, Change, Work Order)

•                    Solid knowledge of the Atrium Integration Engine (AIE) and/or next generation Atrium Integrator

•                    Demonstrated ability to maintain Service Request Definitions (SRDs) and Service Request Catalogs

•                    Solid knowledge of backed Remedy Database Table Structure and their interactions

•                    Previous experience working with BMC Support Central – managing issues and directing change (RFC – Request For Change) via BMC CAB (functioning as Customer Change Agent).
Good customer presentation and project management skills (including good listening and customer interaction skills) 

•                    Basic Unix/Linux System administration skills

•                    Intermediate SQL and PL/SQL experience

•                    Effective technical writing and documentation skills • Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing

•                    Excellent analytical and problem-solving abilities

•                    Be available for 24x7 on call support

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Thanks & Regards
Ankur Bhatia
E : ankurhmg@gmail.com

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