Short Description: Maintains, analyzes, troubleshoots, and repairs telephone systems,software, hardware, and system peripherals.
Complete Description: This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)
Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.
Skill | Required / Desired | Amount | of Experience |
Avaya System Administration (Moves, Adds, Changes) experience | Required | 1 | Years |
Avaya Call Management (Contact Center reporting) experience | Required | 1 | Years | |
Cisco Unity Voicemail experience | Highly desired | 1 | Years |
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Remedy Ticketing System experience | Desired | 1 | Years | ||||
Experience with Sharepoint | Desired |
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Experience with Changepoint | Desired |
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Ankur Bhatia
INSTANTSERVE LLC | 1232 East King St Lancaster, PA 17602
Direct: 631-649-1313 X4381 | Email- Ankur.b@iserveworld.
www.iserveworld.com
InstantServe is an equal opportunity employer. Applicants are considered
for positions without regard to race, religion, gender, native origin, age,
disability, or any other category protected by applicable federal, state,
or local laws.
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