[13505MSCRMCV] urgent REQ || Desktop Support || San Antonio, TX || contract

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KAPIL@TRESOURCEINC.COM

Hello Folks,

Hope you are doing great !!!

Let me know if you are available for the opportunities

If yes than please provide me your most updated Resume in MS word and reference (if any)

And please go through the requirement below :

 

Role: Desktop Support

Location: San Antonio, TX

Start Date: ASAP

Duration: 6+ months contract

Client :  HCL

Rate : $15/hour

Job Description :

 Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
•Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software
•Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve issues
as quickly as possible (1.) Ensure adherence to the published compliance frame work.

 Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the clos

 (2.) To analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms.

(3.) To keep self abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices

(4.) To prepare business requirement documents for automation/enhancement of the HR Process(es),

lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to.

 

 

I would appreciate a prompt response….

 

 

Thanks & Regards.?

|| Kapil Bansal | Technical Recruiter ||

Technology Resource Group Inc. 
3736 Hillsdale Court Santa Clara, CA 95051

Office: 408-709-1760 Ext : 837

Gtalk : kapil.trg2  Yahoo: kapil.trg21 | Fax: 408-884-2409

kapil@tresourceinc.com |  www.tresourceinc.com

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