Job Title: Application Support Analyst
Location: Herndon, VA
Duration: 2 Years Long Term Contract
The Application Support Analyst will provide Level two technical expertise in the area of application support for Acceptance and Production environments. Analyst provides support with Incident analysis, incident management and production support for application and Infrastructure related issues. The candidate also resolves defects following defined standards and practices.
Role:
• Support several key application critical processes as well as their associated infrastructure components and services such as Autosys, Middleware (WebLogic), Enterprise Service Bus (ESB), TIBCO, Network, UNIX, Wintel, Oracle/Sybase, ETL
• Strong understanding of Remedy and Incident Management processes.
• Work with Level three and Level two teams to establish/enhance knowledge articles supporting application production support
• Ability to write SQL queries in supporting level two production support analysis.
• Strong understanding of OS level Patching processes for UNIX and Wintel Hosts.
Minimum Experience
• 6 or more years' experience in production support environment (24X7)
• Proven history of successful interaction with internal customers and/or enterprise IT department
• Strong working knowledge of Autosys, Java, SQL, WebLogic, UNIX, Oracle, ETL, Sybase, Microsoft Excel, Remedy and My Services
• Strong communication and presentation skills.
Warm Regards,
Samuel Prasad - Technical Recruiter
E-mail: samuel.prasad@panzersols.com
-- Location: Herndon, VA
Duration: 2 Years Long Term Contract
The Application Support Analyst will provide Level two technical expertise in the area of application support for Acceptance and Production environments. Analyst provides support with Incident analysis, incident management and production support for application and Infrastructure related issues. The candidate also resolves defects following defined standards and practices.
Role:
• Support several key application critical processes as well as their associated infrastructure components and services such as Autosys, Middleware (WebLogic), Enterprise Service Bus (ESB), TIBCO, Network, UNIX, Wintel, Oracle/Sybase, ETL
• Strong understanding of Remedy and Incident Management processes.
• Work with Level three and Level two teams to establish/enhance knowledge articles supporting application production support
• Ability to write SQL queries in supporting level two production support analysis.
• Strong understanding of OS level Patching processes for UNIX and Wintel Hosts.
Minimum Experience
• 6 or more years' experience in production support environment (24X7)
• Proven history of successful interaction with internal customers and/or enterprise IT department
• Strong working knowledge of Autosys, Java, SQL, WebLogic, UNIX, Oracle, ETL, Sybase, Microsoft Excel, Remedy and My Services
• Strong communication and presentation skills.
Warm Regards,
Samuel Prasad - Technical Recruiter
E-mail: samuel.prasad@panzersols.com
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