Role : Desktop Support Consultant
Location : Catlettsburg, KY
Duration : 6 Months+
Job Description :
JD:
· Above average customer service and organizational skills.
· Familiarity with Remedy and MS Office Suite.
· Need to be able to quickly grasp and understand technical issues.
· Need to act as facilitator from time to time. Need to have great people skills.
· Ability to multi-task is a must.
· Maintain and update a standard Windows XP image.
Duties include:
· AG4 Provide desk side support (Hardware/Software Support & Training) on Windows XP
· Diagnose & repair PC's hardware & software
· Manage, troubleshoot , repair HP LaserJet & MFP devices (local & networked)
· In charge of printer warranty repair work through local contracted repair firms
· PC peripheral support (PDA's, Air cards, etc.)
· Install and test hardware to make sure it is working and identify system hardware problems
· Diagnose problems with software configurations and LAN connectivity issues
· Monitor Remedy database queue and work the calls in accordance within the Service Level Agreement.
· Manage Dell desktops
Best Regards,
OmPrakash | Talent Acquistion
Cloudeeva, Inc.
104 Windsor Center Drive, Suite 300, East Windsor, NJ 08520
Direct: 732-593-8458 | Fax: 732-584-2474
Linked In : http://www.linkedin.com/in/sandyom99
Silicon Valley | San Francisco | San Ramon | New York | Delhi | Hyderabad | Singapore
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