Position – Technical Business Analyst
Location – Darborn,MI
Duration – 6 + months
Job Description :-
| Job Summary: | Technical Business Analyst role will be responsible for production support of ConsumerConnection. Triage of incidents, change request and support tasks and data & project analysis. |
| Essential Job Functions: | • Support all operational aspects of the ConsumerConnection product. • Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system. • Utilize issue tracking system (JIRA) daily. • Provide feedback to the clients and technology managers. • Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues • Review and analyze data and requirements and test plans/cases in support of existing and new initiatives. • Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective). • Provide support for and minor enhancements to reports utilized by the QC process. • Perform other duties as needed |
| Other Responsibilities: | 1. Participate daily support triage meetings and other regular meetings as required 2. Participate in documentation of support processes and methods |
|
Minimum | • Bachelor's degree with at least three to five years related experience or |
| Qualifications and Job Requirements: | equivalent combination of education and experience • Minimum of 5 years working in support or ETL related role • Minimum 2-3 years experience using SQL • Previous team lead or management experience • Strong data managemenet and analysis skills • Two to three years of experience using SQL • Strong oral and written communications skills • Ability to work independently with minimum supervision • Strong facilitation skills • Knowledge of standard software development methodologies such as Agile and Waterfall • Intermediate/advanced knowledge of Excel • Extreme attention to detail • Experience within a customer or technical support environment • TeraData and/or Oracle experience is a plus • Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation • Advanced judgment and problem solving skills • Ability to maintain a positive attitude in high stress/fast paced work environment • Proven data driven decision-making skills • Two to three years of technical business requirement gathering/data analysis • Knowledge of Java, Apache, and JDBC a plus |
Thanks & Regards,
Md Faisal Zahid
Technical Recruiter
Technology Resource Group Inc.
1700 Park St, Unit 212, Naperville IL, 60563
Office : 408-709-1760 Ext: 9865, Direct: 408-933-9532
E mail id: faisal@tresourceinc.com | :g-talk: ausafleo ym: ausafleo
Fax: 408-884-2409
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