[23501MSCRMCV] Urgent need of Technical Lead || Lewisville, TX

Hi,

 

Hope you are doing well.

 

I have an urgent need of Technical Lead || Lewisville, TX.

Please share your updated profile at amrendra.u@droisys.com

Here is the job description:-

 

Job Title              :  Technical Lead

Job Location       :   Lewisville, TX

Duration              :  6 months+ Contract

 

 

Client Technical Lead Roles and Responsibilities

Technical Roles and Responsibilities

 

The Technical Lead will be responsible for performing the following technical roles:

Provide full-time on site technical leadership for Client and Convergys

The Technical Lead will be based on-site at Client's office in Dallas, TX with optional periodic travel to Client sites as needed at their discretion.

Assist with the following Application Development Leadership tasks:

Technical Development Leadership of all active Convergys Application Development projects for Client.

Technical guidance on VXML and Java; with the ability to code if required.

Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal.

5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment.

Review and input into IVR solutions and associated middleware and back end integration.

Guidance on software installations, updates, and release management.

Consult on application changes, modifications and enhancements.

Participation and guidance in PS SLA achievement and monitoring.

Facilitate root cause analysis during emergency events, outages, system failures or system impairments. Provide coordination between Convergys and Client where needed.

On site presence to address Client technical needs and maintain regular communication with Convergys RealCare, Product Development, Hosted Solutions, and Professional Services organizations.

 

Management Roles and Responsibilities

The Technical Manager will be responsible for performing the following:

 Hold weekly meetings with Client Application Development Manager to report on status, research, and understand how to best assist the team.

 Chair joint Client/Convergys review board to manage production defects. This board will review defects in Subversion and agree upon root cause, impact and corrective action for defects found in production in accordance with SLAs.

 Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.

 Perform the role of Convergys support liaison.

 

Miscellaneous

Occasional long and/or irregular hours may be required.

 

 

Physical requirements include: sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.

 

 

Thanks and Regards, 

Ammy |Technical Recruiter

Droisys, Inc. 

4800 Patrick Henry Drive, Santa Clara, CA 95054

Work: 4088748333 x 218

Email: amrendra.u@droisys.com   GTalk: amrendraitr@gmail.com

Skype : amrendrau.droisys | Web: http://www.droisys.com

Nine-Time Inc. 5000 Honoree ^{2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 , 2016}

 

 

 

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