[23531MSCRMCV] Network Lead with Avaya-VoIP exp in Englewood, CO

Network Lead with Avaya-VoIP exp

Work Location: Englewood, CO

Required/Must Have Skills: Unified Communication, Contact Center, Gateway solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES.

Education Requirement: B Tech or any 4 years bachelor's degree

Avaya Skill set:

• Product Knowledge:
  
• Knowledge on Unified Communication, Contact Center, Gateway solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES.
  
• Good understanding on PSTN/PBAX solution deployments.

Troubleshooting knowledge on the following:

• Trunk side issues (Audio quality, call drops).
  
• CMS reports, Access.
  
• CM Vector, VDN, 

Configuration knowledge:

• Configuring CM, CMS, AES.
  
• Configuration of Vectors, VDN, Skills, Agents, Extensions.
  
• Configuring AES for CM Switch, PG's & Adjunct.

Process:

• Excellent problem solving skills with desire to take on responsibility.
  
• Good understanding on process.
  
• Excellent communication skills, should have worked in global delivery model.
  
• Good understanding on product SLA's and support metrics.
  
• Ability to grasp problems and understand issues quickly and provide solutions.
  
• Ability to reason and think logically 
  
• Strong attention to detail in regards to project planning and documentation
  

Regards,

Jeni Tailor

Talent Acquisition Specialist

Gemini Consulting & Services 

Phone : 314-272-3141|Fax: 314-400-7696

jenitailor@gemini-us.com | www.gemini-us.com 

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