Business Analyst - Software
Location: Ft. Worth, TX
Duration: 6 months
The Business Analyst - Software role is to ensure that the streamlined operation of the Desktop Services Team is in alignment with the business objectives of the organization and results in an enhanced end-user experience. This individual will ensure the efficient operation and administration of the Desktop Software Services end-to-end functional activities. This includes providing problem solving, direction and support for daily operational or transitional activities. The Business Analyst will work with project teams to plan migration and delivery of software-related service strategies and design within the Desktop Service Operations Environment. The Business Analyst will work closely with the Technical Product Manager, Desktop Architecture and Software Engineering team to identify, rationalize, recommend, develop, implement, and support cost-effective software solutions for all business units including accommodation of IT policies, support processes and procedures, and knowledge base development in support of end-user communications and training.
Responsibilities
· Assists the TPM in the management, discovery, deployment, monitoring, maintenance, license administration, operations, development, upgrade, and support of Desktop Software, including but not limited to desktop, laptop and tablet computing resources, operating systems and attendant peripherals.
· Oversee provisioning of end-user services supporting the functional areas, including service desk, security, networking, architecture, vendors and integration labs to support technical issue resolution.
· Follow asset management strategies for IT software, including requisition, service requests and reclamation of licensed software including sunset and disposal that may include version trade in.
· Establish and maintain regular written communications with the organization's management, business units, and end users regarding pertinent Desktop Software Service activities.
· Coordinate with Desktop Project Management and Desktop Architecture and Software Engineering teams for implementation of IT policies, processes, and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisions
· Leads process improvements initiatives based on Voice of the Customer (VOC), to meet technical and business requirements for software distribution, management and licensing.
· Benchmark, analyze, report on Incident/Problem Management and make recommendations based upon extensive analysis to improve/enhance the Desktop Software Services.
· Support the management of all financial aspects of the Desktop Software Service, including acquisition, operational and project budgeting, and annual budget review exercises.
· Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
· Support the negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
· Measure end-user customer satisfaction with software delivery, availability and fit for use.
· Respond to end-user issues, complaints and concerns via Outlook mailbox
Requirements
CBAP, ITIL Foundations
PMP a plus
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