[15461MSCRMCV] HP Service Manager in Philadelphia, PA

Title: HP Service Manager

Location: Philadelphia, PA

Interview Process: Phone Interview followed by a face-to-face OR Skype Interview

Duration: Long term Rolling Contract

 

Job Description :

This HP Service Manager will be responsible for all stages of delivery in support of the clients ITSM solution. This role will work closely with many IT and Business Partners to gather requirements, provide guidance, create solutions, test, and deliver functionality to meet business needs. The candidate must have extensive experience with HPSM development, HP Universal Discovery, and a strong knowledge of ITIL processes.

 

Key Responsibilities

·Facilitate business and functional requirements sessions and provide technical guidance

·Deliver design solutions to meet requirements

·Create technical specifications and test plans

·Define and document process and technical standards for HPSM

·Build HP Service Manager solutions and integrations to other tools

·Support the role-out of Universal Discovery

·Provide demos throughout the SDLC process

·Release\Code Management through 5 environments

·HPSM\UCMDB maintenance - upgrades, fixes, enhancements, production support

·Provide for proactive and continual improvement for HPSM\UCMDB

Required Qualifications

·Bachelor's degree in Computer Science or related field

·3+ years of experience engineering HPSM and UCMDB

·3+ years of ITIL experience - Incident/Problem/Change/Config/Asset

·5+ years in software development and application lifecycle

·Documentation - Requirements, Solutions, Designs, Integrations, Data

·Development Languages - Java, Jython, SQL Scripting

Regards,

Raj Laxmi

Resourcing Specialist

IDC Technologies Inc.

1851 McCarthy Boulevard, Suite 116, Milpitas, CA – 95035

Phone : 408-648-0959

Email: recruiterlaxmi@gmail.com

Website:- www.idctechnologies.com

 

CMM Level 3 Company

 Certified 

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