[20308MSCRMCV] Immediate Req: Technical Help Desk support

 Greetings!

Please have a look at the below JD and send suitable resumes

 

Technical Help Desk support

Location:Austin, Texas

Duration: Long Term

 

Willing to work in 24/7 Environment

 

Role

 This position requires a detail oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation.

 

 JD

·         Service Desk/Software Support Analyst desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Xerox Services customers.

·         This position requires a detail oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation.

·         While moderate knowledge of each is required, we are also looking for individuals who excel in one or more of the following categories

·         Linux (command line) – able to use moderate-to-advanced Linux commands for troubleshooting, running processes and file movement

·         Network Troubleshooting – Basic knowledge of networking concepts. Ability to investigate and research network connectivity issues using standard Linux networking tools

·         Help Desk / Customer Support  – previous help desk or service desk experience or customer support experience. Willingness to take ownership for a request or issue reported and follow through with the procedures required

 

 Must have skill

·         Solid working knowledge of Linux (command line)

·         Basic knowledge of networking concepts and commands

·         Ability to utilize computer operating systems utilities

·         Strong communication, customer service, organizational skills, and troubleshooting skills are a must

·         Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired

 

 Good to have skills

·         Understanding of connectivity, firewalls and proxies preferred

·         Prior experience in a technical helpdesk preferred

·         ITIL Service Mangement knowledge desirable

 

 

Thanks
Mike
469-442-4348
mike@eliteisinc.com

 

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