[6364MSCRMCV] Need a SalesForce Architect Location : Lansing, MI

Role                       : SalesForce Architect

Location               : Lansing, MI

Project                 : 3+ Months

Rate is open 

locals are Pref

 

• At least five (5) years systems level architecture, decision support and analysis.

• Must have previous public sector experience, preferably with State of Michigan, to apply.

• Must be a Michigan resident to apply.

• At least four (6) years of experience with large-scale deployment of Salesforce.com applications.

• Strong, recent experience in complex Computer Telephony Integration (CTI).

• Experience deploying service cloud to large scale organizations.

• Experience consolidating multiple call centers into a single organization

• Experience integrating Salesforce with InContact for IVR.

• Experience in all phases of the systems development life cycle.

• Several years of consulting facilitation and presentation experience or commensurate, demonstrated expertise.

• At least five (5) development experience in an object-oriented language such as Java or C#.

• Strong development experience in a RDBMS such as Oracle or Microsoft SQL Server.

• At least five (5) years hands-on software applications and database development.

• Advanced knowledge of the following Salesforce.com technology and enterprise architecture topics: o Platform Security o Portals and Record Sharing Strategies o Platform Governance

• Architect, design, and implement Service Cloud product features.

• Have a passion for quality and designing systems that scale and perform well.

• Business process, requirements analysis and process mapping.

• Application design and configuration.

• Troubleshooting user support requests, creation of documentation.

• Collaboration with other team members and otherwise assisting project team members.

• Work with department leadership to determine the initial project and or request schedule and resource/role allocation.

• Perform day-to-day facilitation of new project development including participating in meetings, generating deliverables and managing relevant communication.

• Ensuring timely QA review to programmers.

• Bachelor’s degree in Computer Science and/or equivalent experience

• Salesforce.com Certified Administrator

• Salesforce.com Certified Force.com Developer (preferred)

• Salesforce.com Certified Sales Cloud Consultant

• Salesforce.com Certified Service Cloud Consultant (preferred) .

Regards,
Rajesh
248-809-5931
mailto:  rajesh@ntc-us.com

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