[13262MSCRMCV] Urgent Position : Operations/Network Lead in MD - Libsys Inc.

Hi,

 

Please go through the below JD and let me know your interest ASAP.

 

Job Title: Operations Lead

Location: Columbia, MD

Duration-3-4 Months contract

 

 

Job Description:

 

Serve as project Operations Lead and maintaining operations of the Marketplace Systems. The project is the focal point for monitoring systems supporting Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) Technologies/ Data Services Hub (DSH) and several other supporting systems. The project focuses on coordinating the processes and activities that monitor systems, identify incidents, report incidents, and restore services as quickly as possible.

 

The project Operations Lead is responsible for leading activities in the project. Duties include maintaining overall command and control, incident management, initial triage of events, categorization and prioritization, directing troubleshooting activities, technical and executive escalations, problem management, supporting change control, and mentoring of the operations team members. The project Operations Lead is responsible for providing key leadership with status updates and maintaining them as appropriate. They must ensure proper shift coverage and delegation of responsibilities and assume operational authority in the absence of the project Director and Deputy Project Director. The project Operations Lead will submit progress reports to the Director and Deputy project Director as well as provide detailed handoffs to the project Operations Lead for the following shift.

 

The primary responsibilities of the Operations Lead and Operator positions include but are not limited to:

 

Monitor the Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and several other supporting systems:

Monitor computing resources within the Terremark environment;

Alert system owners of degraded system status; and

Alert system owners, stakeholders and management of production Severity 1 incidents

Areas Monitored include:

Data Center Network

Infrastructure Bandwidth

Server / Infrastructure

Applications within the Terremark environment

Agent based Monitoring

Production Batch Processing

Event(s) & Alert(s) Escalation

Notify internal stakeholders of Severity 1 incidents received from Baltimore Data Center (BDC) that affect the Marketplace.

Manage incident identification, notifications, ticket generation, recording, classification, investigation and the most complex diagnoses.

Perform advanced troubleshooting, escalation and driving service restoration activities helping ensure all duties from a technical and non-technical perspective are completed in a consistent and timely manner.

Manage production Severity 1 incidents to closure.

Manage the CMS Consumer Information and Insurance Systems Group (CIISG) Exchange Operations Center (EOC) email inbox.

Authorize restart of Marketplace system processes as needed to keep resolve productions performance issues.

Help feed and generate reporting (Trend analysis, etc.) by populating key metrics.

Mine data and recommend actions.

Submit progress reports to project Director and Deputy project Director.

Assist with Change Management, Problem Management, Configuration Management, Change Coordination, etc.

Running, populating, delivering daily reports

 

Required Skills:

 

Linux

Java

Oracle

Network

VMWare

Apache

IT Process Management (ITSM / ITIL)

Microsoft Office

 

The project Operations Lead will need to quickly obtain a working understanding of the following tools.

Remedy

Outlook Email

New Relic

Mixpanel

Oracle Enterprise Manager (OEM) Grid Control Management

Data Services Hub (DSH) Tool

Tivoli

 Thank You,

Poornima Tadituri, Technical Recruiter

Libsys Inc 'IT Sharps'
Direct  630-303-9032| Office  630-799-1556 |Fax 630-689-5724

poornima@libsysinc.com|www.LibsysInc.com

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