Desktop Support Technician
Location: Ft. Worth (Dallas) TX
Duration: 6 months
The role of the Desktop/LAN Support Technical II is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.
· The role of the Desktop/LAN Support Technical II is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.
· Resolve and close tickets/work orders supporting end-user desktops and peripherals
· Respond to customer support issues escalated from the Helpdesk
· Contribute to desktop projects (global installs/upgrades) as a project team member
· Remotely diagnose and resolve requests utilizing remote tools
· Troubleshoot and collaborate with other departments to assist with infrastructure related issues
· Document customer interactions in incident management system including asset management
· Recover data from hard disk drives and/or perform data migration
· Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
· Install and configure local and network based printers
· Perform preventative maintenance
· Work various shifts, holidays, on-call and travel as required
· Follow management guidance, adhering to IT policy and procedure
QUALIFICATIONS:
· Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
· Minimum 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
· Overall knowledge of all Windows based operating systems including Windows 7
· Familiarity with workflow and with ticketing systems
· Knowledge of VPN connectivity and ability to troubleshoot issues
· Excellent customer service skills with ability to interface at all levels of the organization
· Excellent verbal and written communication skills
· Ability to work independently and perform in a collaborative, team based environment
· A+ certification preferred
· MCSE/MCP is a plus
· Previous IT infrastructure experience in Airline/Airport environment is a plus
· Must possess the ability to lift at least 30lbs.Resolve and close tickets/work orders supporting end-user desktops and peripherals
· Respond to customer support issues escalated from the Helpdesk
· Contribute to desktop projects (global installs/upgrades) as a project team member
· Remotely diagnose and resolve requests utilizing remote tools
· Troubleshoot and collaborate with other departments to assist with infrastructure related issues
· Document customer interactions in incident management system including asset management
· Recover data from hard disk drives and/or perform data migration
· Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
· Install and configure local and network based printers
· Perform preventative maintenance
· Work various shifts, holidays, on-call and travel as required
· Follow management guidance, adhering to IT policy and procedure
QUALIFICATIONS:
· Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
· Minimum 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
· Overall knowledge of all Windows based operating systems including Windows 7
· Familiarity with workflow and with ticketing systems
· Knowledge of VPN connectivity and ability to troubleshoot issues
· Excellent customer service skills with ability to interface at all levels of the organization
· Excellent verbal and written communication skills
· Ability to work independently and perform in a collaborative, team based environment
· A+ certification preferred
· MCSE/MCP is a plus
· Previous IT infrastructure experience in Airline/Airport environment is a plus
· Must possess the ability to lift at least 30lbs.
Regards,
Raj Laxmi
Resourcing Specialist | Innocore Solutions, Inc.
rajlaxmi@innocoresolutions.com
972-408-2769 X 4005
http://www.innocoresolutions.com/
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