Wednesday 24 June 2015

[13324MSCRMCV] Desktop Support Technician for American Airlines

Desktop Support Technician

Location: Ft. Worth (Dallas) TX

Duration: 6 months

 

The role of the Desktop/LAN Support Technical II is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

·         Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.

·         The role of the Desktop/LAN Support Technical II is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

·         Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.

·         Resolve and close tickets/work orders supporting end-user desktops and peripherals

·         Respond to customer support issues escalated from the Helpdesk

·         Contribute to desktop projects (global installs/upgrades) as a project team member

·         Remotely diagnose and resolve requests utilizing remote tools

·         Troubleshoot and collaborate with other departments to assist with infrastructure related issues

·         Document customer interactions in incident management system including asset management

·         Recover data from hard disk drives and/or perform data migration

·         Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops

·         Install and configure local and network based printers

·         Perform preventative maintenance

·         Work various shifts, holidays, on-call and travel as required

·         Follow management guidance, adhering to IT policy and procedure

 

QUALIFICATIONS:

·         Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience

·         Minimum 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues

·         Overall knowledge of all Windows based operating systems including Windows 7

·         Familiarity with workflow and with ticketing systems

·         Knowledge of VPN connectivity and ability to troubleshoot issues

·         Excellent customer service skills with ability to interface at all levels of the organization

·         Excellent verbal and written communication skills

·         Ability to work independently and perform in a collaborative, team based environment

·         A+ certification preferred

·         MCSE/MCP is a plus

·         Previous IT infrastructure experience in Airline/Airport environment is a plus

·         Must possess the ability to lift at least 30lbs.Resolve and close tickets/work orders supporting end-user desktops and peripherals

·         Respond to customer support issues escalated from the Helpdesk

·         Contribute to desktop projects (global installs/upgrades) as a project team member

·         Remotely diagnose and resolve requests utilizing remote tools

·         Troubleshoot and collaborate with other departments to assist with infrastructure related issues

·         Document customer interactions in incident management system including asset management

·         Recover data from hard disk drives and/or perform data migration

·         Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops

·         Install and configure local and network based printers

·         Perform preventative maintenance

·         Work various shifts, holidays, on-call and travel as required

·         Follow management guidance, adhering to IT policy and procedure

 

QUALIFICATIONS:

·         Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience

·         Minimum 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues

·         Overall knowledge of all Windows based operating systems including Windows 7

·         Familiarity with workflow and with ticketing systems

·         Knowledge of VPN connectivity and ability to troubleshoot issues

·         Excellent customer service skills with ability to interface at all levels of the organization

·         Excellent verbal and written communication skills

·         Ability to work independently and perform in a collaborative, team based environment

·         A+ certification preferred

·         MCSE/MCP is a plus

·         Previous IT infrastructure experience in Airline/Airport environment is a plus

·         Must possess the ability to lift at least 30lbs.

 

 

 

Regards,

Raj Laxmi

Resourcing Specialist | Innocore Solutions, Inc.

rajlaxmi@innocoresolutions.com

972-408-2769 X 4005

http://www.innocoresolutions.com/

 

 

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