Job Title: Business System Analyst
Location: Pittsburgh, PA
Type of hire: Contract-
MUST HAVE SKILLS
· 6+ years of experience working with Information Technology solutions and experience in business process analysis
· Must have strong abstract thinking and problem solving skills.
· Excellent communication, presentation, collaboration, interpersonal, and leadership skills
· Demonstrated ability to deliver business and technical value
· Ability to provide significant interaction with Client Business and technical employees at all levels
· Ability to effectively understand the business need and act as a liaison between the business users and the technical team
· Proven experience in business process analysis, and experience in Business Support activities
· General technical understanding and SQL query skills are needed.
· Experience in SQLServer SQL / .NET C# is added advantage.
· Energy experience is preferred.
DESIRED SKILLS:
· Experience in energy & Utility industry is preferred.
· C++ knowledge is advantage but it's a low level priority.
JOB / ROLE / RESPONSIBILITIES:
· Receive, analyze, and document Level 2 system issues as reported by the Business Users or the Help Desk
· Work with the Business Support developers and external support teams to confirm recommended solutions and implement code or data changes as necessary
· Periodically meet with key business users to review their Business Support queue and suggest business process or application LifeCycle changes to resolve reoccurring items
· Support long-term solutions by working with the Business Users, Business Analysts, and Project Managers to document these solutions as new LifeCycle or Project work.
· Maintain the Business Support knowledge base / library with problem descriptions and current recommended solutions
· Conduct support review sessions with the help desk and business super users
· Analyzes test case results using problem solving techniques as well as making suggestions for correction or improvement.
Ram Choudhary
Talent Acquisition | Tanisha Systems Inc. |
Email : rammehar@tanishasystems.com Web: | www.tanishasystems.com|
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