[5833MSCRMCV] Need a windows Support system Admin (direct client rek) Location: Saline, MI

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windows Support system Admin (direct client rek)
Location: Saline, MI
6 Months+

General Description:
IS Level 3 System Support
Level 3 Technical Support is responsible for the following:
• Client-side troubleshooting and break/fix of applications on Windows 7 / Office 2010 work stations.
• Resolve support tickets related to client applications and hardware performance, peripherals…etc.
• Apply and verify application updates and bug-fixes provided by developer.
• Coordinate with other resources to develop test cases for Toyota proprietary applications.
• Strong understanding of hardware and equipment integration.
• Create / Maintain standardized processes.
• Manage environment using a formalized Change Management Process.
• Support emergency application changes or business requests.
• Create detailed / clear problem reports.
• Create application documentation (e.g. system design, database schema, etc.)

Work Experience Requirements:
• Administrator level knowledge of Windows 7.
• In-depth knowledge of Office 2010 products (especially Excel macro's) and Windows server administration.
• Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.
• Working knowledge/experience of PC imaging tools, remote control tools.
• Experience with a formalized helpdesk ticketing system.
• Must be a self-starter and be able to follow defined division processes.
• Must work well within a diverse integrated team environment.
• Excellent organization & time management skills in addition to a high level of problem solving and analysis.

 

Preferred:
• MCP certification in Windows 7
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM
• Computer Aided Design (CAD) Application administration (CATIA, DELMIA, IGRIP, Pro-E, Etc)
• Workstation class computer hardware Support & Troubleshooting
• Server Administration (Windows, UNIX & Linux)

Regards,
Rajesh
248-809-5931

rajesh@ntc-us.com

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