Hi,
Please go through the below JD and let me know your availability for this need. If interested, please send me your updated profile to troy_hunter@aesinc.us.com.
Here is the JD:.
Position: IT Service Desk Lead
Location: Phoenix AZ
Duration: Permanent
Total Experience :10+
Primary Skills: IT Service Desk Lead
Description :
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to queries either in person or over the phone.
· Write training manuals.
· Train computer users.
· Maintain daily performance of computer systems.
· Respond to email messages for customers seeking help.
· Ask questions to determine nature of problem.
· Walk customer through problem-solving process.
· Install, modify, and repair computer hardware and software.
· Run diagnostic programs to resolve problems.
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Install computer peripherals for users.
· Follow up with customers to ensure issue has been resolved.
· Gain feedback from customers about computer usage.
· Run reports to determine malfunctions that continue to occur.
· Provides basic phone assistance, password resets, and directs tickets to appropriate tier 2/3 support staff
Applicant info:
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Troy
Visionisys Inc,
Ph : 630-315-0810
Email : troy@visionisys.com || http://www.visionisys.com
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