[6164MSCRMCV] Reg: Desktop Support position at madison, WI

Hi Friends,

Greetings from Symphony Corp.

 

Please find the below JD for Desktop position for Madison, WI

Please send profiles to usarecruiter.it@gmail.com

 

Location: Madison, WI

Duration: 5 Months (extension with new budget for long term contract)

Interview: In-person

 

support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), BlackBerry devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad.

 

This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent shall have 4 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

 

Very qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) by way of a ticket based request system. Depending on the nature of the request, the software is to be formally evaluated, licensing requirements researched, installation steps documented, and final work approved.

 

The incumbent shall have 5 or more years of experience in a Desktop Support position. Experience with a focus on application packaging and support with MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop automation tools is preferred. The incumbent shall also be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

 

This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on assigned projects. A wide degree of creativity, self-direction, and latitude is expected.

 

Remote Desktop Management Tools *
Administration - Technical Writing
Experience in Technical Writing and Documentation *
General Competencies
Analytical/problem solving skills *
Customer Service *
Planning *
Technical Assistance and User Support *
Information Technology - Commonly Used Software
MS Office products *
Information Technology - Desktop Support
Active Directory Tools *
General understanding of LANDesk (for patch management, software deployment, inventory management an *
Installation and Maintenance of PCs *
Knowledge of VMware Workstation, Microsoft VPC or similar product. *
Trouble shooting all hardware. *
Information Technology - Languages/Tools
MS Package & Deployment Wizard *
Information Technology - Operating Systems
Application Support *
MS Windows 7 *

 

 

 

Thanks & Regards,

Srikanth K  

Desk: 715-502-4900

www.symphonycorp.com | SEI-CMMI Level 4

 

We synchronize Business, Technology and People

 

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