[20117MSCRMCV] Re: Urgent need of Help Desk - 3 Consultant in Madison, WI

Hi,

 

Hope you are doing well !

 

I have an urgent need of Help Desk - 3 Consultant in Madison, WI.

 

Please share resume to amrendra.u@droisys.com  

 

 

Here is the job description:-

 

Job Title              :  Help Desk - 3 Consultant

Job Location       :  Madison, WI

Job Type             :  6 Months +

Interview             : Skype

 

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Manages a team of support personnel who troubleshoot IT issues.

Independently implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.

Ensures maximum issue resolutions in minimum time.

Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.

Requires at least 6 years of experience in the field.

Familiar with a variety of the field's concepts, practices, and procedures.

Relies on extensive experience and judgment to plan and accomplish goals.

Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

 

Thanks and Regards, 

Ammy |Technical Recruiter

Droisys, Inc. 

4800 Patrick Henry Drive, Santa Clara, CA 95054

Work: 4088748333 x 218

Email: amrendra.u@droisys.com   GTalk: amrendraitr@gmail.com

Skype : amrendrau.droisys | Web: http://www.droisys.com

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Eight-Time Inc. 5000 Honoree ^{2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015}

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