Agile Business / Quality Analyst
6+ Months
USC / GREEN CARDS ONLY
McLean VA
F2F required
Responsibilities:
The Business / Quality Analyst is a member of the Our client Platform Team and reports to the Our client Project Manager / Scrum Master. The Our client Platform Team sits within Our client Global Digital Marketing and is responsible for the operations, maintenance, and ongoing evolution / enhancement of the Our client Platform to achieve Our client business objectives.
The ideal candidate maintains a positive demeanor and is a team player with a desire to impact positive change. The candidate has strong analytical and technical skills along with demonstrated ability to be successful in managing ambiguity, balancing the needs of multiple stakeholder groups, and maintaining productive stakeholder relationships.
Scope of effort includes:
- Promote a high level of collaboration and teamwork with the project team and other digital teams within an Agile environment
- Document concise and effective User Stories and supporting materials (e.g., interaction specs, business process models, business rules)
- Define precise and accurate acceptance criteria that will be used by developers, automation testing and by product managers to insure that business intent is effectively captured
- Gather requirements for enhancements and new platform capabilities by conducting interviews, work flow analysis, process analysis, and observation sessions
- Maintain awareness of market and technology direction and opportunities to help inform platform direction and opportunities
- Interface with all levels of internal clients to analyze current business processes
- Identify opportunities for improving business processes
- Conduct business process modelling and rule definition
- Identify and model data requirements
- Arrange client reviews of capabilities under development, ensuring client satisfaction
- Manage platform test strategy and planning, including functional, regression and performance testing.
- Create and execute test plans / cases based on documented stories and acceptance criteria
- Perform product acceptance testing and manage the testing efforts of offshore resources
- Identify and document defects and facilitate the prioritization / remediation process
- Lead Agile team in the analysis and recommendation of tools to facilitate the Agile delivery process
Essential:
- Experience implementing Agile / Scrum for global interactive programs
- Experience with digital marketing capabilities and processes in a global environment
- Knowledge and experience with web design and core technologies such as Web Analytics, Search Engines, Content Management Systems, HTML, JavaScript
- Advanced analytical, problem-solving and troubleshooting skills with proactive customer service skills
- Proven skill and effectiveness in requirements gathering, definition, business planning, data analysis, process analysis, business and functional requirements analysis, system design, testing implementation and change management
- Proactive, with ability to identify potential user needs and issues, and to define solutions
- Good verbal and written communications and strong interpersonal skills, including the ability to speak to both technical and business concerns
- Ability to perform duties independently under general, minimal supervision within specific assignments
- Flexibility to react to changing conditions and priorities
- Ability to collaborate effectively and develop productive relationships with stakeholders and fellow Agile team members
Important
- Experience with global digital customer experience / web content management platforms
- Experience with global multisite management, including workflow and translation
- Experience with commerce / content integration, including Product Information Management
- Knowledge and experience delivering digital capabilities in highly regulated industries, especially healthcare / life sciences
- Ability to mentor and coach others
Nice to Have:
- Working knowledge of SDL product stack, especially Tridion
- Second language
Special Considerations:
- New teams being organized for this activity
- Organization not accustomed to process discipline. Need a resource comfortable enabling the transition to a process-driven environment
- Current customer experience capabilities fairly immature. Need a resource comfortable away from the leading edge but willing to be a part of closing the gap
- Resource should be comfortable / willing to lead both the definition process and the testing process
Thanks & Regards,
Ashok Kumar
Siyaton Global Solutions, Inc.
1590 S. Milwaukee Ave | STE # 317 | Libertyville, IL 60048
Desk: 657 214 0217 | Fax: 703 738 7887
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