Wednesday 19 November 2014

[8945MSCRMCV] SAP - Sr. CRM Business Analyst -- Eden Prairie, MN -- 9 month contract

I trust your week has been treating you well thus far.  I'd like you to take a look at a great new position we now have available! Your opinion would be valued with regards to this opening.
I really appreciate for sending an updated resume & best number with best time to reach you.

Position: SAP - Sr. CRM Business Analyst
Location: Eden Prairie, MN (Near Minneapolis)
Duration: 9 month contract

Required Skills:
Strong expertise in SAP CRM 7 Service, preferably Enhancement Pack 3
Strong expertise in SAP CRM Service Management and its integration with cross functional areas
Strong expertise in Value based contracts with Billing plans in ERP
Strong expertise in Service Plans, Service Templates and its integration with Services processes
Strong expertise in Complaints, returns and In house repair process with logistics integration
Experience in Business Role and UI configuration
Must have excellent communication skills (both verbal and written) and be able to lead and design sub-processes within CRM
Must be able to write detailed Functional specifications to hand over to the ABAP developers for Technical Specs and coding
10+ years of SAP experience strongly preferred in ECC/CRM
5+ years of SAP experience in CRM strongly preferred, with at least 2 complete life cycle projects preferably one of which as a CRM Functional Lead
5+ years of SAP experience in USA strongly preferred

Nice to have skills:
Knowledge on Service request, Service Order, Service Confirmation, Service Agreements and its integration with Field Service Applications, Logistics and CATS
Good understanding of Installed Base, Equipment Master and Warranty Master data
Understanding on Intercompany Billing process for parts and services
Understanding of Service Ticket Management process
Knowledge on Pricing & Pricing Conditions and integration with ECC
Worked with CRM Interaction Center
Worked with PI integration
Worked with Vertex
Worked with Middleware to transfer data between ECC & CRM
Knowledge of Click Software
Understanding of SAP ECC Service component
Knowledge & understanding of the technical objects in ECC & CRM (some knowledge of ABAP and user-exits, BADI's, etc. would be very helpful).
_____________________________________________________________________________
Sandeep Reddy• Technical Recruiter • Panzer Solutions, LLC
45 Stuart Ave • Unit K• Norwalk CT 06850
Office: 203 -652 -1444 Ext 263 • Fax: 203-286-1457 • Email : sandeep.reddy@panzersolutions.com
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