[9764MSCRMCV] Reg: Direct client need- for Application Support Analyst at MO!!!

Good Afternoon Friends,

 

Hope you are doing great

Greetings from Programmer Resources Int'l, Inc (PRI).

We are looking for a Application Support Analyst for one of our Direct client at MO

 

Please send profiles to Srikanth@prijbs.com

 

Title               : Application Support Analyst

Duration        : 12 Months+

Location        : Creve Coeur, MO

Interview        : Telephone and / OR Skype Interview

 

You will analyze support issues, leverage Knowledge base to resolve incidents, and provide exceptional customer service. This role requires a high degree of customer interaction and teamwork.

Key Responsibilities

• Provide exceptional application support for US Row Crops customers
• Analyze problems and implement solutions
• Develop relationships with business and technical stakeholders
• Identify opportunities to improve user experience based on support issues and customer feedback to increase adoption with customers
• Drive efforts to proactively identify application or system issues improving availability and performance
• Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution.
• Manage a workload with changing priorities and demands
• Advocate for business stakeholder needs across technical teams ensuring issues are remediated quickly and customers needs are met.
• Create Knowledge Base articles to drive self service capabilities and empower tier one resources to resolve issues without escalation

Qualifications/Essential Skills

• BA/BS in Computer Science or Information Technology or 2 5 years equivalent experience.
• Demonstrates strong problem solving skills.
• Experienced with data analysis leveraging SQL.
• Strong organizational, written and verbal communication skills.
• Application Support experience in resolving software issues.
• Self starter, motivated and strong team player.
• Ability to create and foster relationships with IT and business clients at all levels of the organization.
• Familiarity with Remedy IT Service Management tool is a plus

 

 

Thanks & Regards

Srikanth K

Sr Recruiter

Programmer Resources Int'l, Inc.

221 Clarkson Executive Park

Ellisville, MO 63011

Direct: 636-591-2811

Office: 636 591 2769 Ext 209

srikanth@prijbs.com

www.prijbs.com

 

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