Hello,
Hope you are doing great. Kindly take a look.
Please share me profile at shivam@erostechnologies.com
Title: Genesys Developer
Location: Hartford, CT
Type: Contract
Interview: Phone and Skype
Key Skills Required:
• Development, deployment, and support of large-scale distributed applications in a mission-critical production environment
• Application of more than one of the following call center technologies: Genesys call routing, PBX integration, Carrier offerings, ICON/Infomart Reporting infrastructure, CTI desktop integration, Outbound dialer integration and Call Recording integration
• Troubleshooting any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/InfoMart
• Full development lifecycle from inception through implementation
• Experience with IVR and CTI Technologies
• VXML/CCXML Development both DTMF and Speech applications. Position requires 24-hour support on a rotating basis
Responsibilities:
• Partner with technical teams and external suppliers to ensure sufficient system capacity
• System monitoring for all new and existing applications
• Work with internal businesses and technical partners to provide requirement and commitment estimations
• Contribute in technical design sessions and provide subject matter expertise on Genesys framework, MIS, Voice and Data
• Provide design recommendations for developing and integrating applications per specifications
• Collaborate with the IVR, Business, Desktop Applications, MIS, Voice and Data Network, Avaya Voice teams to resolve production issues and/or implement new solutions
• Manage the development of custom application and WebPhone interfaces (Java and .Net)
• Manage the development of Genesys Call Routing strategies and the Genesys CME environment
• Assure that the Genesys and WebPhone application infrastructure is managed according to corporate infrastructure standards
• Review and document technical specifications and development requirements
• Manage the development of the Genesys Call routing, WebPhone user interface, desktop application integration, MIS and CTI requirements
• Manage enterprise-wide contact center system infrastructure and integration
• Collaborate with Risk Management to determine security needs and schedules
• Security scanning for all new and existing servers
• Disaster recovery planning/testing including system documentation
Shivam Dixit
Talent Acquisition Executive
Email: Shivam@erostechnologies.com
Work: +1-408 465 5242
EROS Technologies Inc.
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