Job Title : Tableau Developer
Location : Sanata clara, CA
Duration : 6+ months
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Required Skills:
• 7+ years Industry experience with 1-2+yrs of Strong Tableau Development Skills
• Ability to work with Business directly and build very rich visualization on Tableau
• Good communication and Self-driven Consultant
• Ability to deliver from concept to report and dashboard with limited supervision
• Supporting Professional Services Team will be nice to have.
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Job Position: IVR Developer
Location: Cleveland, OH
Duration: 12+ Months
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JOB DESCRIPTION:
Roles and Responsibilities:
"• 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Portal Management Systems
• Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.
• Demonstrated abilities in Integration of IVR application with database and Web Services
• Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
• Experience in Configurations and Support for Call Center Technologies like Nice, Verint System
• Maintenance and troubleshooting the Avaya and Genesys Call Routing system
• Experience understanding of Call Vectors and deployment of Call Flows
• Experience Scheduling Backups and performance tuning.
• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI)."
Must have skills:
"• Development and Support Mix
• Avaya Voice Portal 5.2 / Experience Portal 6-7,
• Genesys CTI, Oracle DB,
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills. H3"
Nice to have skills:
"• Advanced analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
• Ability to work in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work product.
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