Friday 5 December 2014

[9151MSCRMCV] Urgently needed Digital Engagement Analyst

Hi,

This is sanjay, - Recruitment and Resources from Smartfolks Inc.

We have an urgent requirement as follows:

Please respond with resumes in MS-Word Format with the following details to sanjay@smartfolksinc.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :

Job Title:
 Digital Engagement Analyst


Location:Bloomington, IL, US


Position Functions and Responsibilities:
 
1)  Provides Digital experience and insights to influence the overall customer experience.
2)  Provides Digital requirements to projects and ensures the direction from Digital Architects is applied to a project or group of projects.
3)  Works with the project User Interface teams by providing input and direction regarding the Digital artifacts and is responsible for requesting exceptions from the lead Digital Architect when necessary.
4)  Collaborates with Business Architects, Digital Architects, Application Architects, Technical Architects, Data Architects, and/or subject matter experts in the development of Digital artifacts.
5)  Accountable for the coordination of the development of required artifacts for each project.
6)  Contributes to and reviews Digital artifacts for quality and adherence to Digital standards, such as process simplification for responsive web design and mobile first. 
7)  Escalates feedback and issues relative to the application of the high-level design / standards and detailed design to the Business Manager.
8)  Responsible for cross-project communication with other project leads.
9)  Provides Digital non-functional requirements to projects.
10) Partners with Customer Experiencing Monitoring (CEM) team to ensure accuracy of usability test plan content and to ensure plan execution.
11) Reviews results of testing (Usability Test, Acceptance Test, Unit Test, Performance and Regression Test, Systems Test) and defines business volume metrics.
12) Member of CAB to ensure deliverables approved via Project Charter will be consumable by project team members.
13) Ensures other roles are properly engaged, such as the Marketing Analyst, Analytics Analyst, and the Customer Experience Monitoring representatives.
14) Provides PM status to be included in consolidated DC status and appropriately informs the Digital PM and Digital Business Manager of communications/meeting activities. Escalates appropriate issues to PM.
15) Works with a PM and business sponsor when Digital Standard exceptions need to be escalated
 
 Ideal candidate will have the following experience: 
 
- Eliciting requirements using tasks such as: facilitated workshops with business subject matter experts, interviews, document analysis, prototyping, and interface analysis
-
User experience, Usability, User-centered design, User interface, Wireframes, Comps, Detail design, Design specifications (or specs), Web sites, mobile applications, web apps, Digital architecture, Digital assets, Mobile first, UAT (user acceptance testing)

- Specifying and analyzing business goals/requirements, functional requirements, system interface requirements, reporting requirements, data requirements, non-functional requirements and business rules
- Leading/hosting large, cross-functional meetings to elicit requirements from subject matter experts and build consensus
- Analyzing requirements from several functional areas to determine potential conflicts/other requirements that may exist in other areas
- Performing business analysis on Waterfall, Iterative, and Agile/SCRUM projects
- Thorough understanding of the software development lifecycle (Agile experience preferred)
- Proven ability to facilitate discussions and resolve conflicts
- Ability to participate in Quality Assurance or User Acceptance Testing 
- User research experience including contextual interviews, stakeholder interviews, ethnographic research, task analysis, surveys, (remote) usability testing, prototyping and surveying.
- Unique background of experience that includes managing client relationships, coordinating efforts across organizations, and overseeing multiple projects.
- Proven skill at identifying target audience and customer needs to develop effective solutions.
 
 Thanks & Regards

Sanjay

Smart Folks Inc

248-679-5474 X 204 work

248-679-5403 fax

248-679-1860 efax

sanjay@smartfolksinc.com

www.smartfolksinc.com


Certified Minority Business Enterprise (MBE)

"work with the folks who are SMART"

 

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