Only GC'S or USC's
Sr. Network Engineer - Data
LongTerm
Savannah,GA
Job Summary
- The Network Engineer is responsible for overall network operation , administration & management of customer network.
- Responsible for performing advanced Support and routine complex troubleshooting activities, working independently under minimal supervision.
Key Accountabilities
- Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards
- Ensure quality standards and customer satisfaction levels exceed targets
Key Tasks & Activities
- Must have good technical Knowledge in handling Cisco Nexus 7000, 5000 and 2000 Series of Switches.
- Good Technical knowledge on Switching concepts.
- Must have knowledge on Routing Protocols like OSPF, EIGRP and BGP.
- Should have good knowledge on VRF, DMVPN, F5 or Cisco ACE load balancer.
- Should have good knowledge on Wireless Access Points, LAN Controllers like Cisco 5500, 7500 and 4400.
- Manages delivery team of L2 Engineers.
- Performs Root Cause Analysis
- Tracks and updates key performance metrics.
- Manages and overseas shift handover process
- Acts as point of contact for all service delivery issues/ pending work/ escalations
- Project Management
- Provide team support and process improvements through individual contributions.
- Handles escalations
- Participate in routine operational meetings
- Determines work procedures, prepares work schedules, and expedites workflow: Studies and standaradizes procedures to improve effeciency and effectiveness of IT core LAN/WAN operations.
- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation & site coordinations.
- Initiates network improvement recommendations based upon experiences in field
- Provide onsite operations and admin consultancy during system administration & maintenance
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