Good Afternoon Friends,
Hope you are doing great
Greetings from Programmer Resources Int'l, Inc (PRI).
We are looking for a Senior Analyst with one of our client at O'Fallon, MO
Send all your consultant profiles to srikanth@prijbs.com
Title : Senior Analyst,
Duration : 4+ Months
Location : O'Fallon, MO
Interview : Telephone / Skype interview
Job Description:
· Facilitate the creation of an efficient and effective ITSM capabilities based on industry best practice standards, such as ITIL, with a focus on customer support, partnership with the business and enhancing shareholder value.
· Ensure IT services are aligned to the business needs and actively supported. Provide ITSM business analysis and promote best practices across Client.
· Have you ever promoted IT Service Management processes across an organization?
· Are you motivated to lead processes and standards?
· Can you demonstrate your ability to achieve results and be flexible in a fast paced, deadline focused, changing environment?
[[Role]]
· Onboard new user groups into the Global Service Management (GSM) application Partner with end users on GSM enhancement requests and projects by defining requirements, building functional designs, testing and coordinating training.
· Lead testing efforts for various GSM enhancements and updates.
· Coordinate and provide support with second level and off-shore support.
· Create and delivery user communications and assist with training materials.
[[All About You]
· Knowledge of ITIL v3 and IT Service Management principles
· Experience with IBM Tivoli / Maximo / Smart Cloud Control Desk 7.5
· Proficient in Microsoft Word, Excel, PowerPoint, Project and Visio Ability to understand business needs and translate them into technical solutions
· Ability to manage multiple activities and work with a strong sense of urgency
· Actively maintain strong partnership with key internal cross-functional team members
· Keep manager informed of key decisions impacting service offerings and/or team
· Strong verbal and written communication skills
· Strategic vision and forward thinking Effective people and customer support skills
· Self-motivated to initiate efforts/bring up issues and problems
· Bachelor s degree or equivalent work experience required.
Thanks & Regards
Srikanth K
Sr Recruiter
Programmer Resources Int'l, Inc.
221 Clarkson Executive Park
Ellisville, MO 63011
Direct: 636-591-2811
Office: 636 591 2769 Ext 209
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