Hi,
Hope you are doing good !!
Please go though the requirement an let me know if you are interest ASAP..
We have an urgent requirement as follows:
Please respond with Update resume for vijay.d@avanitechsolutions.com
Job Title: Business Systems Analyst or Level 2 Help Desk Mgr
Location: Northern Suburbs of Chicago, Illinois
Duration: 1+ Year
Job Description: 2 End Client References needed.
Our Direct Client is looking for Business Systems Analyst with Support System Implementation
Experience.
This outstanding company is in the process of Creating, compiling and staffing the support Team for the
most dynamic implementation in the organization we need a strong BSA to champion the cause. This
person will partner with several company team members to build and document the support work.
You will need to be able to build a process, tools, documentation to start have the vision and ability to
start to learn new software, and coordinate the work with 2 or more offshore help desk coordinators.
You must have outstanding communication and documentation skills and experience with a help desk
Environment……..
What the team does:
Experience in supporting desk for the World Class Customer Information and Enterprise customer data
tools.
Experience with service calls from the software users.
Experience with solving issues such as LDAP/software security access, especially for new users.
Able to build team/project matures, and have experience identifying tasks in the tools that they can
delegate to the support team.
Tasks include: re-loading data, restarting jobs, troubleshooting issues, user training (if users are having
issues), etc.
Nice to Have......
IBM InfoSphere MDM, BPM and IIS
Opportunity to expand to WebMethods (enterprise service bus)
Spectrum (Pitney Bowes address validation)
Salesforce.com a plus
What tools we use:
SharePoint
JIRA/Confluence
Microsoft Suite
SQL and JAVA knowledge a huge plus
Vijay D
Avani Business Park
687 Lee Rd, Suite# 208, Rochester, NY 14606
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