Please go though the requirement an let me know if you are interest ASAP..

Job Title: Business Systems Analyst or Level 2 Help Desk Mgr

Location: Northern Suburbs of Chicago, Illinois

Duration: 1+ Year

Job Description: 2 End Client References needed.

Our Direct Client is looking for Business Systems Analyst with Support System Implementation

Experience.

This outstanding company is in the process of Creating, compiling and staffing the support Team for the

most dynamic implementation in the organization we need a strong BSA to champion the cause. This

person will partner with several company team members to build and document the support work.

You will need to be able to build a process, tools, documentation to start have the vision and ability to

start to learn new software, and coordinate the work with 2 or more offshore help desk coordinators.

You must have outstanding communication and documentation skills and experience with a help desk

Environment……..

What the team does:

Experience in supporting desk for the World Class Customer Information and Enterprise customer data

tools.

Experience with service calls from the software users.

Experience with solving issues such as LDAP/software security access, especially for new users.

Able to build team/project matures, and have experience identifying tasks in the tools that they can

delegate to the support team.

Tasks include: re-loading data, restarting jobs, troubleshooting issues, user training (if users are having

issues), etc.

Nice to Have......

IBM InfoSphere MDM, BPM and IIS

Opportunity to expand to WebMethods (enterprise service bus)

Spectrum (Pitney Bowes address validation)

Salesforce.com a plus

What tools we use:

SharePoint

JIRA/Confluence

Microsoft Suite

SQL and JAVA knowledge a huge plus

Thanks & Regards,
Vijay D

Avani Business Park

687 Lee Rd, Suite# 208, Rochester, NY 14606

Phone:585-643-1768| Fax:585-285-4133

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